PLEASE NOTE:- WE HAVE IMPLEMENTED CERTAIN CHANGES TO OUR RETURN POLICY TO ENSURE 100% CUSTOMER SATISFACTION. YOU ARE REQUESTED TO READ ALL THE DETAILS CAREFULLY

Note: Products on sale/ promotions will not be eligible for a refund request.

Return Policy

• In case, you need a refund for your order, kindly send an email to [email protected] within 48 hours of receiving your order.

• In the subject of the email please mention

1. "Return Request for order < insert your order number here >"

2. Please mention the reason for the return request in the email.

3. Please attach the image of the product along with the email 

• In case of any shortage/defective order received, please share the image of the product within 24 hours of receiving the order highlighting the area of defect. in case of the missing item, you are requested to share the image of the products received within 24 hours of receiving the order.

Trenbee will accept Return of an item only if the following conditions are met:

1. Returns will only be eligible for Manufacturing Defects. ( you are requested to inspect your product properly upon receiving. Any defect claimed after 24 hours of receiving the product will not be approved)

2.  The return processing should be initiated within 7 days of delivery of the original order by sending us an email on [email protected] with your order number and details of the return.

3. The product should be dispatched to our warehouse within 72 hours of approval of your return request.                   

4. Only after receiving it, we will inspect and initiate the refund process-refer to the refund policy given below (if all policy conditions are met)

5. The tags on the product should be intact.

6. The product should be unused, unwashed, and in undamaged condition.

7. If an exchange request has been processed for an original order, no return requests can be processed for the original order.

8. our estimated response time is 24-48 working hours ( MONDAY - FRIDAY 11 AM TO 6 PM). However, we do have automated responses generated right after we receive you fill the form which has all the necessary information and links for further assistance. Kindly do not make claims for no response by the team under such circumstances. Our customer care representative will revert back to your form only if the concern raised is not covered in the automated response.

9. Return/exchange requests are subject to inspection and validation performed by the Quality Team. If you claim a defect in the product, or missing item, please fill out the form below with product images/defect area picture and the order ID, within 24 hours of the delivery. We shall take 48-72 hours to perform an internal check. If the product qualifies the internal check, we shall approve the return/exchange process.

10. Trenbee may refuse a return/refund/exchange request if we find fraud, return abuse, means of threats or warnings, offensive comments on posts and campaigns, or other manipulative behavior that entitles Trenbee to a corresponding counterclaim. Any sort of warnings/threats or misbehavior with the customer support representative is highly condemned and strict actions will be taken against it. For more details kindly read our third party harassment policy.

11. Damages due to neglect, improper usage, or wrong application will not be covered under our Return  Policy.

12. Please ensure that the size guide and product material is specified while placing the order. All our products are checked upon dispatching and ensured that the best product and accurate size is delivered.

13. Due to the nature, type, and availability of our products, all sales are final. We will only replace defective products when possible or offer a replacement on items damaged during shipping. 

14. Returns, refunds, or replacement products for reasons other than above-mentioned conditions are not accepted. All our products are tested for market response and quality therefore we don’t facilitate returns based on quality claims.